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Welcome to deasandals.com (“WEBSITE”).
At Dea Sandals Capri, you can shop online quickly and securely!
The WEBSITE is operated by ALEMA S.R.L. (“OPERATOR”), a company incorporated under Italian law and registered with the Chamber of Commerce.
Prices
Prices are listed in euros, including VAT.
Shipping costs are calculated automatically based on the destination country.
No customs duties apply to sales to countries in the Eurozone.
Customs duties apply to sales to the United States.
For destination countries where taxes or customs duties apply, these will be the sole responsibility of the buyer.
Payments
At Dea Sandals Capri, you can pay using a variety of fast and secure payment methods
Payments by Bank Transfer
If you choose to pay by advance bank transfer, your order will be processed once the transfer is received in our bank account.
- At the end of the “Checkout” process, click the “Pay by Bank Transfer” button.
- You will be directed to a page where you must select the currency in which you wish to make the payment (Euro, Dollar). After making your selection from the drop-down menu, click the “Confirm My Order” button.
- Once the bank transfer has been made, we recommend sending an email confirming the date of payment and the transfer reference code.
Payments via PayPal
- At the end of the checkout process, click the “Pay with PayPal | It's simple, fast, and secure” button.
- You will be redirected to PayPal, where you should click the “Pay with a card” button and fill out the form with your credit card information to complete the payment.
PayPal complies with the international PCI-DSS (Payment Card Industry Data Security Standards) compliance standards.
All credit card information is processed exclusively by PayPal and is not shared with Dea Sandals Capri.
Pay in 3 interest-free installments with PayPal
At Dea Sandals Capri, take advantage of online payment in 3 interest-free installments with no PayPal processing fees.
You can view and manage your payment due dates through the PayPal app. You can also pay early whenever you want, at no extra cost.
Your request is processed in real time, and you’ll receive a response within seconds.
Credit Cards with Axerve
With Dea Sandals, you can shop online easily and securely thanks to Axerve, an electronic authorization solution that allows you to accept payments from major national and international credit card networks and over 250 alternative payment systems.
Axerve can be used by anyone who has activated online or mobile banking services, and is accessible via PC, smartphone, and tablet.
Once you’ve chosen the product you want to purchase, select the “Pay with card and other payment methods” button as your payment method. You’ll be automatically redirected to the form where you can enter your details.
Secure SSL Payment System: Greater security for your online purchases.
To protect your privacy and security, when you make a payment by credit card, a secure payment system is used, guaranteed by a VeriSign certificate, the world’s leading certification authority. Your credit card information is transmitted via a secure SSL (Secure Sockets Layer) connection directly to the bank for authorization and billing.
Please note: In compliance with the provisions of the European PSD2 regulation regarding transaction security and cardholder protection, our Payment Service Provider will soon accept only cards enabled for the 3D-Secure version 2 (3DS2) protocol—that is, those for which strong customer authentication (SCA) can be applied by the customer. We therefore ask our customers to verify that 3DS2 is activated directly with the institution that issued their card.
Shipping
Dea Sandals Capri products are shipped via various domestic and international carriers, depending on the destination city and country.
Delivery times
Once we receive your order (and payment has been processed), we begin crafting the sandals, which takes 3 to 5 business days.
Courier delivery times within Italy average 48–72 hours, which must be added to the product production time.
For islands and remote areas, the system will indicate an additional charge based on the selected courier.
For international shipments, delivery times may vary by country.
In any case, we cannot be held responsible for any delays after shipment. Delays occasionally occur due to uncontrollable factors, but we assure you that we always strive to minimize any inconvenience.
Politica resi e cancellazioni
I sandali acquistati su deasandals.com sono realizzati a mano e su espresso ordine del cliente in quanto non abbiamo scorte di magazzino e non produciamo i sandali in serie. Per questo motivo non è consentito il reso o lo scambio di articoli, accettiamo resi solo in caso di prodotti recanti evidenti difetti di fabbricazione. In un prodotto artigianale, le piccole difformità sono generalmente considerate parte dell'unicità e dell'artigianalità del pezzo, piuttosto che difetti e ne evidenziano l'autenticità e la cura del dettaglio.
Nel caso invece il prodotto ricevuto non corrisponda all’ordine effettuato su deasandals.com per un errore a noi imputabile (modello, taglia, colore o tacco) sarà nostra cura sostituirlo.
Nel caso in cui viene concessa la restituzione del prodotto è necessario che questo sia nelle stesse condizioni in cui è stato acquistato, con l'imballaggio originale e le etichette intatte. La spedizione del prodotto in restituzione è sempre comunque a cura e spese dell'acquirente. Nel caso in cui sia stata concessa la restituzione ma il prodotto non sia disponibile si valuterà il rimborso dell'importo al netto delle spese di spedizione (tasse, imposte ed eventuali dazi doganali).
ESSENDO PARTICOLARMENTE ATTENTI A SODDISFARE LE RICHIESTE E LE ESIGENZE DEI NOSTRI CLIENTI CONSIGLIAMO DI CONTATTARCI IN OGNI CASO PER INDIVIDUARE INSIEME LA MIGLIORE SOLUZIONE.
Chiediamo di fare la massima attenzione nel verificare le misure del tuo piede consultando la tabella che trovi nella pagina Scegli la tua misura, seguendo le relative semplici istruzioni.
Nel caso in cui il pacco arrivi danneggiato o aperto, vi preghiamo di segnalarlo al corriere al momento della consegna segnando sulla ricevuta la dicitura “accettazione con riserva per verifica del contenuto” oppure non ritirarlo, in questo caso ti invitiamo a contattarci immediatamente e segnalarcelo.
Privacy
Il GESTORE rispetta la Legge 196/03 sulla tutela dei dati personali.
Le informazioni acquisite possono essere usate per inviare informazioni relative al tuo ordine e/o ai fini commerciali.
I dati forniti non vengono ceduti a terze parti escluse le informazioni necessarie a processare l'ordine. In qualsiasi momento il cliente ha la possibilità di chiedere la rettifica o la cancellazione dei dati personali inviando un'email a info@deasandals.com